To transform Zakat management at the university level, we conducted deep-dive qualitative research with key stakeholders. Our findings revealed four distinct archetypes whose pain points define the Yakin Zakat functional roadmap.
"Manual logs are a burden I want to leave behind."
Currently handles physical ledger books which are prone to damage and slow to audit.
Primary Goal: Replace manual logs with digital records for instant retrieval and reporting.
"Precision in distribution builds communal trust."
Needs to ensure every ringgit is calculated correctly based on complex Nisab criteria.
Primary Goal: Full visibility on distribution and high calculation confidence.
"I need to know my payment reached the right hands."
Represents the modern student payer who is frustrated by the lack of instant digital receipts.
Primary Goal: Demand for digital traceability and seamless mobile experiences.
"Transparency isn't an option, it's a requirement."
Advocates for a system where institutional funds are openly trackable by the student body.
Primary Goal: Access to a transparent transaction ledger to ensure integrity.
Our research indicates that the primary barrier to Zakat participation in academic institutions is not a lack of piety, but a lack of systemic transparency. By addressing the needs of both administrators (Jamil & Farahanim) and payers (Danial & Zaim), Yakin Zakat creates a unified digital ecosystem of trust.
AMIL